Thank you for choosing our art supplies. We are committed to providing safe, reliable, and convenient delivery services. Below is information regarding our shipping:

  1. Shipping Origin

We ship from the United States.

All orders enter the processing stage once payment is confirmed and are delivered by local logistics partners.

  1. Order Processing Time

We arrange for order processing and shipment as soon as possible after confirmation;
Typically, orders are shipped within 1 business day;
Processing times may be extended during holidays, promotional periods, or times of high order volume.

  1. Delivery Time

Estimated delivery times for orders within the United States are as follows:

Standard Shipping: Approximately 2–5 business days
Deliveries to remote areas or special circumstances may require additional time.

Actual transit times may be affected by weather, peak logistics periods, holidays, or uncontrollable factors.

  1. Logistics and Delivery

We select reliable logistics partners for delivery based on the specific order, such as:

USPS
UPS
FedEx
Other local delivery providers

Once your order has shipped, you will receive tracking information to monitor the delivery progress.

  1. Order Tracking

After shipment, we will send tracking updates using the contact information provided when the order was placed.

If you do not receive tracking information or need to check your order status, please contact our customer service team, and we will assist you in verifying the order details.

  1. Upon Receipt

Please inspect the packaging and the condition of the products promptly upon receipt.

If you discover shipping damage, missing accessories, or other issues, please contact us as soon as possible with your order details and relevant photos so we can resolve the matter quickly.

  1. Address Information

Please ensure the shipping address you provide is accurate and complete. Delivery issues caused by incorrect addresses provided by the customer may affect delivery times.

If an order has already been shipped, we cannot guarantee that an address change will be successful.

Thank you for your support. We remain dedicated to providing fast, safe, and reliable delivery services so that your art supplies reach you quickly and are ready for use.