Thank you for choosing our art supplies. We want every customer to have a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.

  1. Return Period

Customers may submit a return request within 30 days of receiving the item(s).

Please contact us before returning an item and provide your order details and a brief explanation. Items sent back without prior confirmation may not be processed promptly.

  1. Return Conditions

Items eligible for return must meet the following conditions:

The item remains unused;
The packaging, accessories, and related attachments are intact;
The item shows no signs of man-made damage, stains, or conditions that would prevent resale;
Valid order information is provided.

Certain special cases may not be eligible for return; eligibility will be assessed based on the specific circumstances of the order.

  1. Return Process

To request a return, please follow these steps:

Submit a return request via our “Contact Us” page;
Provide the order number, purchase details, and reason for the return;
Wait for customer service to confirm the return request;
Ship the item back to the provided return address;
We will process the refund after receiving and inspecting the returned item.

  1. Refund Processing

We will arrange the refund once the returned item has passed inspection.

Refunds are typically initiated within 3 business days of confirmation;
The actual time it takes for funds to appear in your account may vary depending on the payment method and bank processing times;
The refund amount will be based on the actual amount paid for the order and relevant policies.

  1. Damaged Items or Incorrect Orders

If you receive an item that is damaged, missing parts, or incorrect, please contact us promptly and provide your order details along with photos of the item.

We will assist in resolving the issue based on the specific circumstances, which may include replacement, reshipment, or other appropriate solutions.

  1. Return Shipping Costs

If the return is due to product quality issues, an incorrect item being sent, or damage incurred during shipping, we will assist with the associated costs as appropriate;
If the return is due to personal reasons, the customer is generally responsible for the return shipping costs.

  1. Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Once an order has entered the processing or shipping stage.